Shipping Policy


Policy Overview & Applicable Scope

This official Shipping Policy is formulated independently by the vertical skincare e-commerce retail platform, uniformly applicable to all registered users, guest shoppers, paid orders and commodity transactions generated on the entire official e-commerce website, covering all barrier boost daily skincare essentials displayed and sold on the platform, all global delivery service areas, all order types, all payment methods settled via unified USD currency standard, and all warehouse outbound and cross-border logistics distribution links of the platform. This policy serves as the only binding official logistics service rule between the e-commerce platform and all global consumers, clarifying unified order processing standards, warehouse packaging specifications, global free shipping rules, standardized delivery cycle, parcel logistics tracking rules, outbound order management norms and non-supported service clauses of the platform. All customers who complete order payment and commodity purchase on the website automatically recognize and abide by all terms stipulated in this Shipping Policy, and the platform implements zero regional differentiated logistics rules for all global shopping users, without customized logistics schemes, regional priority distribution, accelerated delivery services and regional shipping fee difference settings in any business scenario. All logistics service rules are formulated based on long-term cross-border e-commerce retail operation experience, adapted to global international logistics operation rhythm, and matched with the platform’s core operational advantage of platform-wide free worldwide shipping for all skincare commodities.

Platform-Wide Free Shipping Service Regulation

As the core fixed service advantage of this skincare e-commerce retail platform, worldwide free shipping service covers 100% in-stock barrier boosting skincare commodities displayed on the website, with no hidden shipping fees, no minimum order quantity limit, no minimum order amount threshold, no bundled commodity purchase requirements and no remote area surcharges for any global delivery address. No matter the customer’s order amount, purchased skincare category, order quantity, delivery destination and user account level, all paid valid orders enjoy complimentary global cross-border shipping services provided by the platform independently. The platform undertakes all international logistics freight, customs preliminary declaration fees, basic cross-border parcel handling fees and standard last-mile distribution fees for all customer orders, customers only need to pay commodity listed prices settled in unified USD currency during checkout process, without any additional logistics-related charge items. This permanent free shipping rule is fixed for daily platform operation and seasonal promotional activities simultaneously, will not be canceled, adjusted or restricted along with summer seasonal marketing, commodity discount activities and platform operational adjustment, ensuring stable free shipping service expectation for long-term shopping customers and impulse consumption users on the e-commerce platform.

Standard Order Processing Working Cycle

The platform implements unified global order unified processing standard for all paid orders generated from website front-end shopping cart settlement, unifying order sorting, commodity picking, inner packaging, outer logistics box packaging, commodity inspection and warehouse outbound time limit for all cross-border orders. All orders that complete successful USD payment, pass platform order security verification and finish customer address information confirmation will enter official warehouse formal processing queue within 24 hours after payment confirmation. The standard order warehouse processing cycle of the platform is 1 to 3 business days, counted based on platform official working schedule, excluding international statutory holidays, warehouse routine inventory maintenance days and system server maintenance days. Professional offline warehousing operation teams are responsible for whole-process order handling: including skincare product shelf picking, product quality secondary inspection before shipment, anti-extrusion professional skincare outer packaging, order logistics label binding, recipient address information verification and outbound registration. The platform refuses rush order processing, manual priority arrangement and customized fast warehouse service for any individual customer request, all orders follow first-paid first-out fair processing mechanism to guarantee equal service standard for every global e-commerce platform user.

Global Unified Standard Delivery Time Framework

After completing warehouse outbound formalities and transferring parcels to official cooperative international cross-border logistics carriers, all platform orders execute unified global door-to-door delivery cycle standard, with fixed overall logistics arrival cycle of 6 to 12 business days for all global delivery regions. This arrival time standard is unified for all national and regional delivery addresses covered by platform logistics network, no regional time difference setting for North American local addresses, European regional addresses and other global mainstream shopping areas. The 6-12 business days delivery cycle covers whole links including international trunk transportation, cross-border customs routine clearance, regional logistics transfer and local terminal last-mile distribution, excluding uncontrollable objective factors such as regional temporary customs spot inspection, extreme bad weather, regional public traffic emergency and logistics carrier temporary network adjustment. The platform uniformly informs all consumers of fixed standard delivery rhythm on website commodity page, sidebar service notice and home page service module, without providing estimated arrival time split display for different countries, without launching value-added accelerated logistics service, premium express delivery plan and customized time-sensitive distribution service for any paid users or high-volume order customers.

Parcel Logistics Tracking & Order Outbound Management

Once customer order completes warehouse outbound operation within 1-3 business days, the platform will automatically generate exclusive public logistics tracking number bound with the parcel, synchronize tracking data to user order background page of e-commerce website synchronously. All logged-in customer accounts can check real-time parcel transportation status, customs clearance progress and regional transfer record via built-in website order tracking function for free, no extra tracking service fee charged. The platform uniformly adopts standardized cross-border skincare commodity customs declaration process for all outbound parcels, matches daily skin barrier skincare commodity customs inspection standards, optimizes routine customs clearance efficiency to stabilize fixed 6-12 days overall delivery cycle. For outbound finished orders, customers cannot apply for delivery address modification, logistics carrier replacement and parcel hold application independently; all outbound order information is locked automatically by e-commerce system to avoid logistics parcel abnormality and delivery delay. The platform customer service team only provides public logistics process inquiry service, unable to intervene carrier internal scheduling and customs official inspection work actively.

Logistics Exception Handling & Service Exclusion Clauses

This Shipping Policy clarifies platform non-responsibility scope for uncontrollable logistics exceptions under cross-border e-commerce operation rules. Within standard 6-12 days delivery cycle, mild logistics rhythm fluctuation caused by objective uncontrollable factors does not belong to platform logistics service breach. The platform does not support order cancellation, free return application and compensation claim proposed by customers due to subjective expectation of faster delivery speed and personal time demand mismatch. Meanwhile, the platform clearly states no accelerated shipping, no emergency parcel arrangement, no customized logistics value-added services as fixed service rules, which have been synchronized to website sidebar service module, commodity detail page and homepage official notice bar in advance for all users to read before placing orders. All logistics service content promised by the platform is limited to free standard cross-border shipping + 1-3 days warehouse processing + 6-12 days unified global delivery, no implicit logistics service commitment beyond policy text exists in any website marketing copy and product description.