Refund Policy


Policy Core Principle & Global Applicable Range

This independent official Refund Policy is formulated exclusively for this barrier skincare vertical e-commerce retail platform, uniformly binding all commodity transaction behaviors, after-sales return requests and fund settlement services of global website users, matching platform unified USD settlement standard, 60-day free return service, fixed refund processing cycle and full-link cross-border after-sales operation norms. Centering on fair consumer rights protection, standardized e-commerce after-sales operation and unified global after-sales service standards, this policy eliminates regional refund rule differences, user account privilege differences and order amount differentiated settlement mechanisms, realizing identical refund audit standard, identical fund workflow and identical customer service docking process for all North American and global platform shoppers. Combined with platform free return core service advantage and skincare commodity sales attribute, the policy clarifies valid refund application conditions, refund classification standards, 5-10 working days official refund cycle rule, free return logistics liability division, order close mechanism and invalid refund request rejection criteria, fully adapting online impulse consumption user shopping demand and cross-border e-commerce platform standardized after-sales operation requirements. All customers who complete commodity purchase and order payment on the website confirm full recognition of all refund clauses before checkout, and the policy is synchronized to commodity detail page, shopping sidebar after-sales module and website bottom service entrance for permanent public display.

Official 60-Day Free Return Eligibility Rule

The platform launches platform-wide unified 60-day free return window for all finished delivery skincare orders, calculating the starting time from the system confirmed parcel delivery completion timestamp on user order background, no artificial time adjustment and manual time extension allowed. All barrier boost daily skincare essentials sold on the e-commerce platform support free return application within valid 60-day after-delivery period, covering all discount commodities under permanent 50% OFF storewide activity, full-category daily barrier repair skincare stock goods and ordinary retail packaged skincare products. The platform undertakes all return cross-border logistics fees for qualified return requests proposed within valid time limit, customers bear zero return transportation cost, realizing real free return after-sales service. To meet valid free return standard, returned skincare commodities need to keep original retail outer package, complete product sealing state, original accessory parts and unopened daily skincare use state; commodity outer package normal extrusion trace generated by international cross-border logistics transportation is not included in return rejection condition, fitting cross-border e-commerce commodity physical delivery characteristics. The 60-day return window is fixed public service rule, no seasonal activity adjustment, no preferential commodity return restriction and no high-discount product after-sales threshold limit.

Standard 5-10 Working Days Refund Processing Cycle

The platform implements unified fixed refund fund settlement cycle for all passed refund audit orders, standard official refund processing time is 5 to 10 working days, counted starting from the date when returned skincare goods arrive at platform designated overseas return warehouse, complete professional commodity inspection and pass after-sales team qualification verification. After warehousing inspection confirmation, the after-sales operation system automatically triggers USD refund fund scheduling procedure, aligning with original customer payment channel for original path fund return, unified matching website USD unified currency settlement rule. The 5-10 working days cycle covers internal warehouse inspection record filing, after-sales manual audit confirmation, financial department fund review, cross-border payment channel fund transfer and account arrival delay buffer period, excluding user personal payment bank account unilateral fund arrival delay beyond platform control. The platform promises no refund cycle acceleration service, no priority refund manual operation and no fast fund settlement customized service for any customer orders, all qualified refund requests enter unified financial queue to maintain fair after-sales service for global e-commerce users. The fixed refund cycle is marked in website customer service sidebar and commodity detail after-sales module to eliminate user information asymmetry.

Classification Definition of Valid & Invalid Refund Applications

Valid refund applications cover multiple mainstream after-sales scenarios adapted to skincare e-commerce retail platform operation: unopened commodity personal shopping plan change matching impulse consumption user demand, skin physical discomfort after normal product use without external skin damage, logistics package outer damage without commodity internal deterioration, order repetitive payment and background system abnormal payment error, customer non-receipt of parcels beyond standard logistics cycle under logistics tracking abnormality. All above scenarios pass platform automatic system audit and manual secondary review to trigger free return and subsequent standard refund workflow. Invalid refund requests that the platform uniformly rejects include: over 60-day after-delivery time limit return application, artificially damaged skincare product sealing and internal commodity damage after unpacking and excessive use, man-made package destruction for refund compensation, subjective dislike of product packaging without product quality problem, personal skin expectation mismatch unrelated to product formula quality, unilateral urgent refund demand breaking fixed 5-10 day cycle rule. The platform sets transparent audit standards to avoid subjective after-sales dispute, fit formal official e-commerce policy writing norms.

Discounted Product Refund & Order Cancellation Rules

All commodities under platform permanent 50% OFF storewide discount activity fully follow unified Refund Policy without discount commodity after-sales restriction, discounted barrier skincare goods enjoy identical 60-day free return, free return logistics and 5-10 day refund cycle as original price retail products, no preferential goods after-sales limitation exists in platform operation. For unpaid pending orders and pre-warehouse outbound paid orders, customers can apply for order cancellation and full refund before 1-3 day warehouse processing completion, system conducts instant order revocation and fund scheduling; for orders finished warehouse outbound and enter international logistics transportation process, system closes direct order cancellation entrance uniformly, only supporting standard free return refund after customer parcel receipt. All refund fund amount is calculated based on actual customer paid USD order amount, excluding non-existent service fee deduction, logistics fine and return handling charge, fund settlement amount is transparent and unified for all global users. The platform does not set hidden refund deduction terms for cross-border e-commerce after-sales management.

After-Sales Refund Dispute & Final Service Standard

In face of cross-border after-sales refund disputes generated by global user orders, the platform takes official order system data, logistics tracking records, return warehouse inspection reports and website public policy clauses as the only arbitration basis, accepting customer normal service consultation of refund progress without breaking fixed policy terms for individual demand adjustment. The policy is independently formulated by the e-commerce platform operation team, compatible with vertical skincare online retail business model, balancing consumer shopping right protection and sustainable standardized platform operation. The platform maintains neutral, official and equal service tone in whole refund link, keeping polite emotional service value meanwhile avoiding humble over-compensation and over-promised after-sales commitment, matching overall website brand tone and global retail platform positioning.